JR East's travel service centre at Shinjuku's New South Gate offers rail passes, ticketing and tourist information for visitors exploring Japan.
The JR EAST Travel Service Center at Shinjuku Station's New South Gate is a vital resource for travellers navigating Japan's extensive rail network. Staffed by English-speaking personnel, the centre provides assistance with purchasing regional JR passes — including the JR East Pass and JR Tokyo Wide Pass — as well as Shinkansen tickets and other rail services.
Beyond ticketing, the centre offers tourist information to help you plan your journeys, along with currency exchange facilities for added convenience. It is particularly useful for visitors who have just arrived in Tokyo and need to sort out their rail travel arrangements before heading out to explore the country.
You will find the centre immediately to the right after passing through the New South ticket gate at Shinjuku Station, which is also connected to the Shinjuku Expressway Bus Terminal. Opening hours run from 8:00 to 19:00, and it is closed on certain holidays, so do check in advance if you are visiting around public holiday periods.
5 Chome-24-55 Sendagaya, Shibuya, Tokyo 151-0051, Japan
Shinjuku, Tokyo
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 8 am
Monday
8 am–7 pm
Tuesday
8 am–7 pm
Wednesday
8 am–7 pm
Thursday
8 am–7 pm
Friday
8 am–7 pm
Saturday(Today)
8 am–7 pm
Sunday
8 am–7 pm
Menu information is not available at this time.
Overall Rating
4.4/5
Based on 436 Google reviews
Negative Reviews
No negative reviews yet.
Positive Reviews
User 9339
The staff members speak English and are very accommodating. I needed to buy six different tickets, and the process was quick and effortless. They ensured that I fully understood each step throughout the transaction. Purchasing tickets here is far easier than doing so online, and I highly recommend it.
User 9338
I went to the center to obtain a Suica card. I learned that you can also pick up a Suica card at the black ticket machine just outside the center, and you can still purchase a Welcome Suica card inside the office. It is advisable to arrive early in the morning to avoid crowds.
User 9336
I visited this location to use the green Suica transportation car with the penguin logo. There were many staff members available to assist. Because I was unsure about the ticket process, I lined up, and when I asked an officer for help, he guided me to a vending machine to obtain a ticket quickly. The staff all speak English, making the experience very convenient.
A User
I used JR East travel service to reserve all the seats for our shinkansen journeys today. The staff were impressive in their patients, helpful attitude, and extra attention to detail going to great lengths to explain everything clearly. Outstanding!
Eluka1
Very helpful staff. Assisted me quickly with getting my suica card. Was in and out in a flash. Hardest part was finding the office.
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Photo Gallery
JR EAST Travel Service Center Shinjuku Station New South Gate
JR EAST TRAVEL SERVICE CENTER
Exterior view of JR East Travel Service Center storefront with visible signage, glass doors, and promotional materials including Japan Rail Pass ads and currency exchange sign.
JR EAST TRAVEL SERVICE CENTER
The image shows the storefront of a JR East Travel Service Center, featuring signage in English and Japanese with 'Currency Exchange' also visible. The entrance is open, revealing shelves stocked with various items inside. Outside, there are promotional posters and displays including a red standee with information about the JR EAST PASS.
JR East Travel Service Center
Exterior view of the JR East Travel Service Center storefront with glass doors and windows displaying Pokémon-themed decorations, including Pikachu and other characters. A signboard above reads 'JR EAST TRAVEL SERVICE CENTER' in English, Japanese, Chinese, Korean, and Thai. Inside, a reception desk is visible with staff members attending to customers. Outside, there are promotional boards and flyers related to travel services.
Travel Service Center
A storefront of a Travel Service Center with signage in Japanese and English, displaying various travel brochures and magazines on racks outside the entrance.
JR East Travel Service Center
Entrance to JR East Travel Service Center with visible signage, glass doors, and promotional displays outside.
JR East Travel Service Center
The image shows the storefront of a JR East Travel Service Center, featuring glass doors and windows with signage above indicating 'Currency Exchange' and other services. There are brochures and pamphlets displayed on stands outside.
Sui-cha Penguin Statue
A bronze statue of a penguin standing on a rounded base, located outdoors in a garden setting with trees and shrubs surrounding it. The statue is mounted on a dark stone pedestal with a plaque that reads 'Sui-cha のペンギン' (Sui-cha no Penguin). No shop front or menu board is visible.
Urban Street Scene with Buildings and Sky
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Shinjuku Station Exterior
A modern glass facade of Shinjuku Station with visible signage in Japanese and English. Pedestrians walk along the sidewalk, cars pass by on the street.
JR East Pass Support Area
Interior of a JR East service area with multiple screens, counters, and signage. A prominent sign indicates 'JAPAN RAIL PASS' and 'JR TOKYO Wide Pass', listing open hours as 8:00-19:00. Staff are visible at the counter, and digital displays show information above.
Bus Terminal Exterior with Pedestrians
A modern glass-fronted building labeled '4F Expw Bus' and '3F Taxi', likely a bus terminal or transport hub, with people walking nearby under clear skies.
Tokashimaya Building Exterior at Night
Night view of the Tokashimaya shopping complex, featuring illuminated signage including 'Tokashimaya' and 'Uniqlo'. The building facade is lit with warm interior lights visible through numerous windows. Foreground shows a landscaped area with wooden walkways, modern seating structures, and greenery. In the background, another tall building with blue lighting is partially visible.
Shinjuku Station Night View
Nighttime exterior of Shinjuku Station with illuminated signage and surrounding urban buildings.
Shinkansen at Station Platform
A golden bullet train (Shinkansen) is stopped at a station platform with modern buildings in the background, including a distinctive diamond-patterned skyscraper.
Shinjuku Station Entrance
The image shows the exterior entrance of Shinjuku Station in Tokyo, Japan. The station's name is prominently displayed in both Japanese (新宿駅) and English (Shinjuku Station). There are several people walking around the area, some carrying luggage. A few trees with blossoms are visible on the left side of the frame.
Night City Street Scene
A bustling urban street at night with illuminated buildings, including a prominent 'LUMINE2' store and other commercial establishments. A bus is driving on the road, and pedestrians are walking along the sidewalks.
Model Train Display at Shimajuku Station
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Penguin Statue in Urban Setting
A large, stylized penguin statue stands on a platform with a modern cityscape background, including a tall skyscraper and overcast sky.
Shinjuku Station Entrance
The image shows the exterior entrance of Shinjuku Station, featuring a modern architectural design with large glass panels and metallic cladding. The station name is prominently displayed in bold lettering above the entrance. Inside, there are escalators leading to different levels, and various signs and advertisements are visible within the station area.
Night Cityscape with Illuminated Tower
A nighttime urban scene featuring a prominent skyscraper illuminated in blue and purple hues, surrounded by other lit buildings and railway tracks below.
Jr East Travel Service Center Sign
A vertical signboard with multilingual text indicating services like Japan Rail Pass, JR EAST Pass, and JR Tickets. The opening hours are listed as 8:00 to 19:00.
Shinagawa Station Interior
Interior view of Shinagawa Station showing ticket gates, digital displays, and people walking through the station. Visible signage includes 'JR Shinagawa' and information boards with maps and notices.
Kumamon at Times Square
A large illuminated Kumamon statue sits in a public plaza with modern glass buildings and the Tokyo Metropolitan Government Building in the background. A person is sitting near the statue on artificial grass.
Shinjuku Station Exterior at Dusk
Evening view of Shinjuku Station entrance with illuminated signage displaying 'JR', '新宿駅', and 'Shinjuku'. Pedestrians walk across the plaza under warm lighting; no visible menus or shop facades are present.
Takashimaya Times Square Entrance
A busy entrance to Takashimaya Times Square, featuring a sign indicating the Toei Oedo Line and Fukutoshin Line stations. People are walking around, some carrying bags, with festive lights visible in the background.
Taxi Station Entrance
A modern glass building with signage indicating '3F Taxi' and 'Information Center'. People are walking near the entrance, some carrying luggage. The scene appears to be a transportation hub.
Currency Exchange Booth at Airport
A blue Travelex currency exchange booth with visible signs for USD, GBP, EUR, and JPY. A customer is interacting with staff inside the booth. Posters on the wall advertise travel apps and currency services.
Urban Street Scene with Buses and Pedestrians
A busy city street featuring multiple buses, including a white bus on the left and an orange-and-white bus in the center. The scene includes modern glass buildings, a pedestrian bridge, and numerous people walking along the sidewalks. A clear blue sky suggests daytime.
Shinjuku Station Exterior
A wide-angle view of Shinjuku Station in Tokyo, Japan, showing the multi-level glass facade with signage for '4F Express Bus' and '3F Taxi'. A white and orange Airport Limousine bus is parked on the left side of the street. The foreground features a large pedestrian crosswalk. Several people are walking near the station entrance.
Shinkansen E259 at Platform
A white and grey Shinkansen train, Series E259 with JR logo, is stopped at a station platform. The platform has yellow tactile paving and orange safety lines. Overhead lights illuminate the scene.
Shinjuku Minamiillumi
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Shinkansen at Platform
A golden Shinkansen train is stopped at a station platform with passengers waiting nearby.
Tokyo Station Clock Tower View
A wide-angle shot of the Tokyo Station clock tower under an overcast sky, with train tracks and overhead lines in the foreground.
JR Station Interior
Interior of a Japanese train station showing an information desk with 'JR ご案内 Information' signage, ticket gates on the left, and large electronic departure boards displaying train schedules above. A few passengers are standing near the entrance.
Station Interior Hallway
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Station Entrance with Turnstiles and Signage
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Train at Station Platform
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Train Station Ticket Machine Area
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Taxi Stand at Night
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Bus Terminal Exterior
A bus terminal with multiple buses parked under a modern building structure. The scene includes a red and white bus on the left, a white bus in the center, and an orange and white bus on the right. People are visible near the entrance of the building.
Shinjuku Station Exterior View
A wide-angle daytime shot of Shinjuku Station in Tokyo, Japan. The image shows the station's main entrance with prominent signage reading '小田急新宿駅' (Odakyu Shinjuku Station) and 'Shinjuku Station'. A large billboard advertising 'MY LORD' is visible on the left side. The street is bustling with pedestrians and vehicles under a clear blue sky.
Shinjuku Station Night View
Night scene of Shinjuku Station exterior with illuminated signage and surrounding buildings, including Tokyo Tower in the background. People are walking near the entrance.
Station Interior with Queuing Area and Information Displays
Interior view of a Japanese train station concourse featuring ticket counters, information boards, and queuing stanchions leading to gates. A large TV screen displays an advertisement above the counter area. Outside through glass doors, people are walking near escalators.
Crowded Crosswalk at Shibuya Station
A busy pedestrian crosswalk in front of a modern glass building with visible signage indicating '3F Taxi' and an information symbol. People are walking across the street on a sunny day, casting distinct shadows.
Train at Station Platform
A modern train is stopped at a station platform with passengers waiting. The background shows urban buildings and overhead power lines.
Cityscape at dusk with illuminated buildings and a clock tower
A wide-angle view of an urban skyline during twilight, featuring modern high-rise buildings with lit windows, a prominent clock tower in the center, and a bridge or elevated roadway in the foreground. The sky is clear with a gradient from blue to soft pink near the horizon.
Night Cityscape with Takashimaya Building
A nighttime urban scene featuring illuminated high-rise buildings, including the Takashimaya building on the left and a distinctive tower with a blue-lit spire in the center. The foreground shows train tracks and platforms with some people waiting or walking.
Shinjuku Station Area
A tall glass building with a reflective facade, featuring the Shinjuku Station entrance below. The scene includes buses and pedestrians on a busy street.
JR EAST Travel Service Center
The image shows the exterior of a JR EAST Travel Service Center with its shutters closed, indicating it is not open to the public at this time. The center features signage in both English and Japanese, along with information boards displaying train schedules and service details.
Takashimaya Building Exterior at Night
Night view of Takashimaya department store exterior with illuminated signage and festive lights decorating the plaza area.
Night Cityscape with Shopping Complex
A nighttime view of a modern urban area featuring illuminated shopping complexes and buildings. Visible signs include 'Takashimaya' and other store names on the facades. The scene includes glass railings, steps with lighting, and distant skyscrapers.
Night City Lights Display
A nighttime urban scene featuring illuminated trees and plants adorned with white string lights, set against a backdrop of tall buildings with lit windows. A few people are visible walking in the background near a building entrance.
Train Route Map from Shinjuku to Tokyo
A printed map showing train routes between Shinjuku and Tokyo stations, including Yamanote Line and Chuo Line details with track numbers and transfer instructions.
Shinjuku Expressway Bus Terminal Sign
A brown sign with white text and a bus icon indicating the Shinjuku Expressway Bus Terminal, located on the 4th floor. The sign includes Japanese, English, Korean, and Chinese text.
Train Station Platform Signage
A digital departure board at a train station platform showing the Nara Express and SPACIA Kinugawa trains with departure time 10:31 to Kunohe Onsen. Below, passengers are near a Reserved Seat Ticket Machine.
Ticket Machine at Train Station
A ticket machine with a yellow price list and a screen displaying options for commuter passes and tickets.
Night Cityscape with Decorated Trees
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JR EAST Travel Service Center Interior
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Queue at Service Counter
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Times Square Rooftop View with Penguin Statue
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