Paul Brenner
Great job on everything brought in. Got creative with unusual tasks. Reflective patches on Chrome bike bag stitched through thick waterproof layer turned out perfect.

Location: Japan, 〒150-0043 Tokyo, Shibuya, Dogenzaka, 2 Chome−29−1 渋谷109B1F
Floor B1 · Shibuya 109
A handy clothing alteration and repair service in the basement of Shibuya 109, sorting out hemlines, zips and more.
A handy clothing alteration and repair service in the basement of Shibuya 109, sorting out hemlines, zips and more.
Big Mama is a clothing alteration concierge located on the basement floor of Shibuya 109, offering a surprisingly broad range of mending and tailoring services. From hem shortening and denim alterations to bag and shoe repairs, this is the place to bring garments and accessories you thought were beyond saving.Based on 364 Google reviews
No negative reviews yet.
Paul Brenner
Great job on everything brought in. Got creative with unusual tasks. Reflective patches on Chrome bike bag stitched through thick waterproof layer turned out perfect.
Mimipicolo
Big Mama's service has no complaints. A tad pricey but quality is great. Inside 109 in Shibuya, good for combining with shopping.
Alicia Lim
Excellent service and attention to detail. The staff are very accommodating and explain this very well
Valery Aguilar Farfan
I find this place in Shibuya and they help me shortening my jeans! Attentions was fast and helpful!
Mary Lee
So conveniently located! Lovely and friendly service! Clear guidance to confirm I was getting the hem shortening length I wanted!

Big Mama

Before and After Clothing Comparison
Two photos of a person wearing a black pinstripe suit jacket, labeled 'Before' and 'After', clipped with metal clips on white background.

Interior of Big Mama Salon
The image shows the interior of a salon or beauty shop with a modern and clean design. The walls are tiled in white, and there is a reception desk at the front. Above the counter, shelves display various bottles of hair products. A menu board on an easel stands near the entrance, listing services and prices. The lighting is bright, creating a welcoming atmosphere.

Sewing Machine Close-Up
A close-up view of a sewing machine in use, with hands guiding light green fabric under the needle. The metallic presser foot and stitch plate are clearly visible.

Knitwear Restoration Before and After
The image shows a before-and-after comparison of a white knit garment, likely a sweater or shirt. The 'before' photo displays the fabric with visible pilling and wear around the neckline. An arrow points to the 'after' photo, where the same area appears smoother and restored. Japanese text at the bottom reads 'ニット ほつれ直し', which translates to 'knit unraveling repair'. A brand tag labeled 'Bramble' is visible in both photos.

Thread Selection and Repair Services
A close-up view of hands selecting spools of thread in various colors, likely within a sewing or textile shop. The background shows shelves stocked with more threads. A banner at the top advertises services like resizing, repairs, and exchanges tailored to customer needs.

Thread Spools Display
Shelves filled with colorful spools of thread in various shades, including reds, yellows, purples, and blues.

Sewing Workshop Interior
A woman in a mustard yellow sweater works at a table with fabric and scissors, surrounded by sewing equipment and shelves of materials.

Cuff Fraying Repair Before and After
A before-and-after photo showing a light blue checkered shirt cuff with frayed edges being repaired. The 'BEFORE' image shows the worn edge near the button, while the 'AFTER' image displays a neatly stitched repair. Text in Japanese reads '袖口擦り切れ補修' (cuff fraying repair). A red arrow points from BEFORE to AFTER.

Strawberries and Black Tie
A woven basket filled with bright red strawberries sits on a marble surface next to a black tie with 'Y.S' monogrammed in white script. One strawberry rests outside the basket.

Fabric Texture Comparison
Two photos clipped together showing fabric texture before and after treatment. The 'Before' image shows a wrinkled, uneven beige fabric with visible creases. The 'After' image displays the same fabric appearing smoother and more uniform in texture, suggesting a cleaning or restoration process.

Craft Supplies Display
A floral-patterned pincushion with colorful pins, surrounded by autumn leaves and a thank-you card on a wooden frame.

Sewing Machine with Thread Spools
A close-up view of a sewing machine needle area with four spools of thread (beige, black, purple) arranged nearby. A red piece of fabric is placed under the presser foot. In the background, there are decorative flowers and blurred objects on a white surface.

Before and After Shoe Photos
Two photos of a person's feet wearing black dress shoes, clipped with labels 'Before' and 'After', showing slight differences in shoe position or lighting.

Denim Chain Stitch
Before and after images showing denim fabric transformation with chain stitch technique, labeled in Japanese.

Sleeveless and No Sleeve Change
The image shows a before-and-after comparison of a garment, likely a sweater or cardigan. The 'Before' section displays the original item with sleeves, while the 'After' section shows the same item without sleeves, indicating a modification to make it sleeveless. The text at the top reads '袖外し・ノースリーブに変更', which translates to 'Changed to sleeveless/no sleeve'. The background is neutral, focusing on the garment transformation.

Laundry Store Interior Display
Interior view of a laundry store showing products on display. A white bucket labeled 'LAUNDRESS' contains various bottles and containers. Next to it, a small wire basket holds more bottles. On the right, a striped vest hangs on a mannequin torso with a white shirt underneath. Above, shelves hold additional items including pink and black accessories. A sign in Japanese text is visible at the top right corner.

Button and Ribbon Collection
A close-up of assorted buttons in pastel shades (cream, beige, pale green) scattered on a light surface, tied with a pink satin ribbon.

Christmas and Crafting Scene
A festive display featuring wooden letters 'BM', a red heart ornament, pinecones, a floral pin cushion, spools of thread in various colors, a miniature Christmas tree, and a toy bicycle with a Santa hat and gift box.

Sewing Supplies and Accessories
A flat lay photo showing a dark blue fabric item with monogrammed initials 'Y.S.', a floral-patterned pincushion with colorful pins, and two red heart-shaped objects on a marble surface.

Thread Spools and Decorative Flowers
A shelf displays numerous spools of thread in varying shades, from white to dark brown. In the foreground, two decorative paper flowers—one yellow and one blue—rest on the surface. The setting appears to be a workshop or craft room.

Staff Adjusting Clothing on Model
A close-up shot shows a woman in a checkered shirt carefully adjusting the collar of a beige trench coat worn by another person. The focus is on her hands and the garment details, suggesting a fashion or retail setting.

Floral and Sewing Accessories Display
A still life arrangement featuring artificial roses in pastel shades, a floral-patterned pincushion with pins, spools of red and pink thread, crystal embellishments, and an ornate mirror with pearl beads draped over it, all placed on a white quilted surface.

Thread Spools and Signage Display
A shelf displays numerous spools of thread in various colors, including yellow, gray, black, and blue. Above the threads, large wooden letters spell out 'BIG MAMA', with small pom-poms attached to some letters. The setting appears to be a craft or sewing store interior.

Before and After Fashion Transformation
The image shows a before-and-after comparison of clothing items. On the left, labeled 'Before', is a pink dress with small heart patterns hanging on a hanger. On the right, labeled 'After', is the same dress laid flat, showcasing its full design and pattern.

Blue Rose and Thread Arrangement
A framed still life featuring a light blue artificial rose, white petals, clear gemstones, pearl beads, and spools of blue thread on a quilted white background.

Before and After Fabric Repair
The image shows a before-and-after comparison of fabric repair. On the left, labeled 'Before', there is a close-up of a worn or damaged piece of light-colored fabric with visible fraying and a hole. On the right, labeled 'After', the same area appears neatly stitched and repaired, showing a smooth texture without visible damage. The photos are clipped together as if pinned to a surface.

Heart and Thread Arrangement
A flat-lay display featuring two red fabric hearts, a spool of white thread, a spool of dark blue thread, a clear faceted gemstone, and a string of cream-colored beads arranged on a light gray textured surface.

Autumn Outfit Flat Lay
A flat lay photo featuring a brown plaid blazer with autumn maple leaves, black-rimmed glasses, pinecone, and orange berries placed on it. Wooden letters 'B' and 'M' rest on newspaper print to the left.

Denim Hem Repair Before and After
A before-and-after comparison of denim jeans hem repair. The 'Before' section shows frayed edges with visible damage, while the 'After' section displays neatly stitched hems. A logo reading 'BIG MAMA' is present in the top right corner.

Sewing Workshop Interior
A well-lit sewing workshop with multiple industrial sewing machines arranged on workbenches. Shelves in the background hold numerous spools of colorful thread. Overhead lighting and ventilation systems are visible. A blue bucket sits near one workstation.

Skirt Design Change
The image shows a before and after comparison of a black skirt. The 'before' photo displays the original design with visible seams, while the 'after' photo shows a modified version with altered seam placement. Text in Japanese indicates 'Skirt Design Change'.

Coat Lining Repair Before and After
The image shows a before-and-after comparison of a coat's lining repair. The 'Before' section displays a worn, frayed edge on the inner lining of a garment. The 'After' section shows the same area with the fraying repaired and the fabric smoothed out. A logo in the top left corner reads 'BIG MAMA'. Japanese text at the bottom translates to 'Coat lining repair.'

Denim Hem Stitching Comparison
Three close-up images showing different types of denim hem stitching techniques. The top image shows 'normal folding' with a simple straight stitch. The middle image displays 'glued processing' where the fabric edge is fused and stitched down. The bottom image demonstrates creating a seam line before folding, resulting in a more textured finish.

April LINE Limited Coupon
A promotional poster advertising a 10% discount on denim repairs, featuring stacked jeans and a list of services including hemming, chain stitching, damage repair, and button replacement.

Tie Repair Guide
A blue tie with white dots is laid out on a textured surface, accompanied by illustrations of thread and needle. Japanese text explains how to sew the tie from either side or both sides. A watermark mentions 'necktie repair'.

Sewing Denim Repair
Close-up of a sewing machine needle stitching blue denim fabric, likely repairing a hole in jeans. Japanese text overlay reads '穴あきお直し中...' (Hole repair in progress...). The image focuses on the mechanical action of mending clothing.

Fashion Accessories Display
A flat lay of fashion items including a black and white striped top, a beige handbag with metal hardware, sunglasses, and a patterned scarf or accessory.

Cuffless Shirt Sleeve Detail
Close-up of a light blue checkered shirt with visible buttons and cuff details. A yellow speech bubble highlights the sleeve feature in Japanese, reading 'カフスシャツ 袖丈詰め' (cuffless shirt, shortened sleeves). Decorative gold stars frame the image.

Plaid Duffle Coat with Button Replacement
A green and black plaid duffle coat displayed on a hanger, featuring toggle buttons being replaced with metal ones. The interior lining is visible, showing a light blue fabric. Sparkle effects are added around the image.

Fabric Repair Comparison
The image shows a before-and-after comparison of fabric repair on what appears to be a uniform or workwear garment. The left side displays a frayed tear near the waistband area, while the right side shows the same location after being stitched and reinforced with visible thread patterns.

Luxury Bag Repair Advertisement
A promotional image featuring three high-end handbags in pink, burgundy, and yellow tones with crocodile skin texture. Japanese text at the top reads '洋服以外にもバッグ、財布、ベルトのお直しも承ります' (We also repair bags, wallets, and belts besides Western clothing). The lighting is dramatic against a dark background.
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