A sprawling DIY and lifestyle department on the 10th floor of Shibuya Scramble Square, brimming with creative goods.
Hands Shibuya Scramble Square Store sits on the 10th floor of the Scramble Square complex, directly connected to Shibuya Station. Formerly known as Tokyu Hands before its acquisition by Cainz in 2022, the Hands brand has long been a go-to destination for anyone seeking creative, practical and beautifully designed household goods in Japan.
The store stocks an impressively broad range: stationery, beauty products, kitchenware, DIY tools, travel accessories, cleaning supplies and quirky lifestyle items that are hard to find elsewhere. It is the sort of shop where a quick browse easily turns into an hour lost among clever gadgets and well-curated displays, making it a favourite with locals and tourists alike.
Opening hours are 10:00 to 21:00 daily, with direct access from Shibuya Station via the JR, Tokyu and Tokyo Metro lines. The store accepts various payment methods and offers tax-free shopping for overseas visitors.
+81 3-5766-1121
Japan, 〒150-0002 Tokyo, Shibuya, 2 Chome−24−12 スクランブルスクエア ショップ&レストラン 10階
Shibuya, Tokyo
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–9 pm
Tuesday
10 am–9 pm
Wednesday
10 am–9 pm
Thursday
10 am–9 pm
Friday
10 am–9 pm
Saturday(Today)
10 am–9 pm
Sunday
10 am–9 pm
Menu information is not available at this time.
Overall Rating
4.0/5
Based on 489 Google reviews
Negative Reviews
Xuewei Zhao
This is shop is so stupid. So I got checked out around 8:40pm and after I checked they told me the tax refund is almost closed but I could tax refund in the airport. But when I went the airport, it says there is no refund service so the whole shop is just scam. For tourists just don't go. Very expensive and not valuable
Positive Reviews
Connie Romero
Lots of shopping. Too many stairs but there's an elevator. Prices were a bit high. Everything you could ever need was there except food
Christopher Chan
It's big, it has everything
Reviewer 6
The building features luxury and designer brands on the lower and middle floors. Before reaching the observation deck, there are two food courts offering a variety of dining options. The observation area is located on the 15th floor, which can take some time to access during busy periods because the elevators are frequently in use and the escalators also require a longer wait.
Erin Berndt
Great for gifts and little trinkets, souvenirs, etc. I could easily spend hours here trying to pick out goodies- there's something for everyone here! I especially appreciated the variety of waterproof decal stickers. They have lots of anime themed ones (main stream ones and some less main stream as well!)
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Photo Gallery
Hands
Shibuya Scramble Square Entrance
Photo of the physical exterior entrance storefront facade with visible signage reading SHIBUYA SCRAMBLE SQUARE above glass doors and windows.
Hands Store Interior Display
Interior view of a store entrance with visible signage reading 'HANDS' on a circular green sign above the doorway. The space features shelves stocked with various products, promotional posters advertising discounts (10%), and luggage displays including a yellow suitcase. A black umbrella hangs from the ceiling. Floor is tiled and reflects overhead lighting.
HANDS Store Interior
Interior view of a HANDS pharmacy and cosmetics store, featuring organized shelves with skincare products, bright lighting, and green signage overhead.
Tokyo Cityscape View
A panoramic view of Tokyo's skyline with various buildings, including a prominent 'TOWER RECORDS' sign and other advertisements on building facades.
Ocha Room Ashita Dessert Set
A close-up of a dessert set featuring matcha latte, assorted ice cream balls with fruit toppings, and green tea-based desserts on wooden trays.
Tokyo Station Area View
A low-angle shot of a modern glass skyscraper with illuminated windows, situated near a train station platform. Construction cranes are visible in the background under a twilight sky.
Phone Case Display in Store
A well-lit retail store aisle showcasing a wide variety of phone cases and accessories, primarily for iPhones. Shelves are densely packed with packaged protective covers in various colors and designs. A green sign above reads 'iPhone 17 シリーズ' (iPhone 17 Series), indicating the product line being promoted. The background includes additional merchandise displays against pink and white walls.
Interior of a retail store
The image shows the interior of a well-lit retail store with blue walls and tiled flooring. Shelves are stocked with various products, including packaged goods, textiles, and household items. There are no visible menus or exterior signage.
Flower and Bear Bouquet Display
Shelf display featuring floral arrangements, plush teddy bear bouquets, and gift boxes with house-shaped packaging. Signs indicate 'Point Up' promotions and 'Give the Scent of Happiness'. Japanese text visible on labels.
Hands Store Interior
Interior view of a well-lit retail store with wooden ceiling and track lighting. A large green circular sign with 'HANDS' logo hangs prominently above. Shelves display various products including skincare, cosmetics, and household items. Glass counters hold additional merchandise. Staff visible in background near checkout area.
Cosmetics Display Shelf
A well-lit retail shelf displays various cosmetic products, including lipsticks, blushes, and eyeshadows in pink packaging. Posters of models are visible above the shelves.
Skincare Products Display
A shelf in a store displaying various skincare products, including VT brand items like Cica Mild Foam Cleanser and Garlic Reedle's Cream. A hand is reaching towards the products. Price tags are visible above each item.
Store Interior with Kitchenware and Home Goods
The image shows the interior of a retail store, likely a department or home goods store. Shelves are stocked with various items including kitchen utensils, cookware, storage containers, and other household products. Hanging signs display product information. The lighting is bright, typical of indoor retail environments.
Japanese Beauty and Skincare Products Display
A well-stocked retail shelf featuring a wide variety of Japanese beauty, skincare, and personal care products. Visible brands include Kose, Shiseido, and others. Promotional signs advertise discounts like '10x points' and '50% off'. Products range from sunscreens to facial cleansers, arranged neatly with price tags and promotional flyers.
Raincoats and Outerwear Display
Interior shot of a retail store aisle featuring a rack of raincoats in various colors including navy blue, black with white patterns, mustard yellow, and light gray. Shelves to the right hold packaged goods, possibly umbrellas or travel accessories. Overhead signs are visible but not legible. The floor is polished concrete.
Thermos and Water Bottle Display
Shelves filled with various thermos bottles, water flasks, and insulated containers in different colors and brands including Thermos and Tiger.
UV Protection Merchandise Display
Interior shot of a retail store shelf displaying UV protection products, including face masks, hats, and clothing items with protective features. Shelves are stocked with packaged goods labeled 'YAKENU' and other brands, featuring promotional banners highlighting UV safety.
Character Merchandise Display
A wall display of packaged character-themed rubber charms or keychains, including designs from Chibi Maruko-chan, Hello Kitty, Miffy, and Snoopy. Each item is individually wrapped in clear plastic with a price tag showing ¥396.
Luggage Display with Tax Free Signs
A collection of suitcases in various colors (black, olive green, orange, gray) arranged on wooden shelves and the floor inside a store. Each suitcase has a 'TAX FREE' sign attached to it. The setting appears to be an indoor retail environment showcasing travel accessories.
Starbucks Bakery Display
Interior view of a Starbucks bakery section featuring glass display cases filled with assorted pastries, breads, and cakes. A large illuminated Starbucks logo is mounted on the wall above. Shelves in the background hold packaged goods. Promotional signs and product displays are visible.
Nordace Backpack Display
Interior shot of a Nordace store showcasing various backpacks and bags on shelves with hanging displays, under bright lighting with pink ceiling accents.
Flower Shop Display
Interior shot of a shop displaying artificial flowers and gifts. Shelves hold boxed bouquets, pink-themed gift sets with 'Thank you' messages, and LED flower arrangements. A sign directs customers to the tax-free counter on the 3rd floor.
Hands Store Interior
Interior of a store with green ceiling and 'HANDS' sign. Shelves filled with products, including small figurines and boxes. A white lucky cat statue on red cushion visible.
Stationery and Gift Shop Interior
Interior view of a retail store with black metal shelving units displaying various stationery items, gift bags, wrapping paper rolls, stickers, keychains, and packaged gifts. The ceiling is painted magenta with recessed lighting. A white sign on the right wall reads 'Cafe & Gift'. No exterior signage or storefront facade is visible.
Urban Cityscape with Billboards and Traffic
A high-angle view of a bustling city street lined with multi-story buildings featuring large digital billboards displaying fruit imagery. A busy intersection below shows cars, buses, and pedestrians crossing the road under a clear sky.
Electronics Store Interior
A well-lit electronics store aisle displays numerous phone cases and accessories on metal shelving units. Products are packaged in clear plastic with yellow, white, or blue branding. Visible items include protective cases, screen protectors, and charging cables. A person is partially visible in the background near a checkout area.
Gift Shop Interior Display
Interior view of a gift shop or department store aisle featuring shelves stocked with packaged snacks, tea boxes (including KitKat), and Japanese-themed merchandise like Daruma dolls. Hanging garments are visible on the left side. A promotional sign advertises '50% OFF'. Background includes wall maps and additional product displays.
Glassware and Kitchenware Display
Shelves filled with various glass cups, mugs, and metal pitchers in different colors including clear, blue, green, and amber. Price tags are visible on each item.
Bag Display in Store
Interior shot of a store display featuring various bags hanging on racks and hooks. A black duffel bag is prominently displayed in the foreground, with other bags visible behind it. The setting appears to be a retail environment with tiled flooring.
Luggage Display in Store
A display of various suitcases and travel accessories inside a store, with price tags indicating special prices.
Home Organization Store Interior
Interior view of a retail store displaying home organization products, including hanging organizers, drawer dividers, and storage solutions. Shelves are stocked with branded packaging labeled 'tower' and various kitchen accessories.
Luggage Display in Store Interior
Interior shot of a retail store displaying various luggage items including backpacks, suitcases, and briefcases on shelves and tables. A large umbrella is placed above the display area. In the background, there is a counter with staff members visible behind glass partitions. The setting appears to be inside a shopping mall or department store.
Beauty and Cosmetics Store Interior
Interior view of a well-lit retail store displaying various beauty products, including skincare, makeup, and personal care items on shelves and refrigerated units. Visible brands include Shiseido and others with Japanese text labels. No exterior signage or menu boards are present.
Sticker Display Rack
A close-up view of a retail display rack filled with various novelty stickers packaged in clear plastic sleeves. The stickers feature diverse designs including animals (penguins, frogs, cats), cartoon characters, Japanese text warnings and signs, and humorous illustrations like naked figures and a pig in a barrel. Each package is labeled 'WATER-RESIST PROJECT STICKERS'.
Japanese Beauty Product Display
A well-lit retail shelf filled with various Japanese beauty and skincare products, including face masks, serums, creams, and lip care items. Brands like Yo-yo and others are visible. Price tags and promotional signs are present.
Night Cityscape with Skyscraper and Billboard
A nighttime view of a tall glass skyscraper illuminated by interior lights, featuring a large digital billboard displaying an advertisement. The building is surrounded by other high-rise structures and urban infrastructure, including traffic lights and construction cranes.
Electronics Display in Store
Interior shot of an electronics store aisle featuring a prominent display rack filled with various gadgets and accessories, including phone cases, chargers, and other tech products. The ceiling is painted pink with recessed lighting. Shelves on the left hold additional items, while the right side shows more shelving units extending into the background.
Hands Store Interior
Interior view of a Hands store showing merchandise displays, customers browsing, and signage including a green circular logo with 'HANDS' text. A signboard advertises a renewal event on July 6th.
Beauty Store Interior Display
Interior shot of a cosmetics store featuring shelves stocked with Maybelline and Revlon products, including lipsticks, nail polishes, and skincare items under bright lighting.
Pet Accessories Display
A retail display rack filled with various pet accessories, including leashes, collars, and harnesses in different colors and styles. Items are packaged and hung on hooks, showcasing brands like MCIN. The setting appears to be a store aisle with tiled flooring.
Hands Store Interior
Interior view of a Hands store, featuring shelves stocked with various products including KitKat bars and other snacks. A green circular sign with the 'HANDS' logo is prominently displayed above. The store has a modern design with wooden flooring and bright lighting.
UV Jelly Product Display
A retail display stand featuring Japanese UV jelly products, including bottles and tubes labeled 'Honey UV water' with SPF ratings. The backdrop includes beach-themed graphics with penguins and palm trees. A shopping basket is visible in the foreground.
Gift Box Display in Store
A display of gift boxes arranged on shelves, featuring designs like coffee cups and floral patterns. Some boxes are wrapped with ribbons and tags. A sign above shows a diagram of a bag.
Skyscraper Reflections
A tall glass skyscraper reflecting the surrounding cityscape under a clear blue sky, with pedestrians walking on an elevated walkway nearby.
Beauty Store Interior
Interior view of a well-lit beauty and cosmetics store with multiple product displays, shelves stocked with skincare items, and customers browsing. A green sign reading 'HANDS' is visible above the central aisle. Shelves feature various bottles, jars, and packaged goods. Posters and promotional materials are placed on display racks.
Japanese Gift Shop Interior
Interior view of a Japanese gift shop featuring shelves with traditional fans, wooden dolls, and red ceramic figures. Hanging robes with koi fish patterns are displayed on racks. Price tags visible on shelves.
Interior of a retail store with product displays and signage
The image shows the interior of a well-lit retail space, likely a department store or shopping mall. In the foreground, there is a display stand featuring various products, possibly cosmetics or beauty items, arranged neatly on shelves. A large poster with a woman's face is visible on the left side. Several signs are hanging from the ceiling, including one with Japanese text and another indicating directions. The background reveals more shelving units filled with goods, and a person is partially visible in the lower right corner. The overall atmosphere suggests a busy commercial environment.
Shelf of Japanese Soaps and Beauty Products
A close-up view of a retail shelf stocked with various packaged soaps and beauty products, likely in a Japanese store or department store. The items include brands like Ichigo Milk, Petrolatum-based soaps, and others labeled with Japanese characters. Price tags are visible below each product.
Shampoo Display in Store
A display of Ri-To brand shampoos and conditioners with white bottles featuring silver caps, arranged on shelves inside a store. A sign indicates 'New Product' and another mentions '80% milk protein'. The background shows other products and store signage.